Privacy Policy

ZERØ Carbon Credits

Effective Date: 01/01/2026

ZERØ Carbon Credits (“ZERØ”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard personal information when you visit our website, communicate with us or use our services.

By using our website or services, you agree to the practices described in this policy.

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1. About ZERØ Carbon Credits

ZERØ Carbon Credits operates within the voluntary carbon market, supporting businesses and organisations in accessing verified carbon credits and developing credible sustainability strategies.

For the purposes of applicable data protection law, ZERØ Carbon Credits acts as the data controller of personal information collected through our website and services.

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2. Information We May Collect

We may collect and process the following categories of personal information:

Identity Data

Information used to identify you, such as:
    •    Full name
    •    Job title
    •    Company or organisation name

Contact Data

Information allowing us to communicate with you, including:
    •    Email address
    •    Telephone number
    •    Business address

Business and Transaction Data

Information related to services provided or enquiries made, including:
    •    Carbon credit enquiries or purchases
    •    Contractual and billing details

Technical Data

Information automatically collected when you visit our website, such as:
    •    Internet Protocol (IP) address
    •    Device and browser type
    •    Operating system
    •    Date and time of visits

Usage Data

Information about how our website is used, including:
    •    Pages viewed
    •    Navigation paths
    •    Time spent on pages

Marketing and Communication Preferences

Your preferences for receiving marketing communications from us.

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3. How We Collect Your Data

We collect personal data through a number of channels including:
    •    Website contact forms or enquiry submissions
    •    Direct communications via email or telephone
    •    Business relationships or service agreements
    •    Newsletter or marketing sign-ups
    •    Automated technologies such as cookies and analytics tools

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4. Lawful Basis for Processing

Under UK data protection law, we rely on the following lawful bases when processing personal information:
    •    Legitimate interests – to operate and improve our business and services
    •    Contractual necessity – where processing is required to deliver services or fulfil agreements
    •    Consent – where you have opted in to marketing communications
    •    Legal obligations – where processing is required to comply with regulatory requirements

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5. How We Use Your Information

We may use personal information for the following purposes:
    •    Responding to enquiries or requests
    •    Providing voluntary carbon market services and advisory support
    •    Managing customer relationships and contracts
    •    Processing payments or transactions
    •    Improving website functionality and performance
    •    Communicating relevant insights, updates or marketing (where permitted)
    •    Ensuring security of our systems and preventing fraud
    •    Complying with legal or regulatory obligations

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6. Sharing Personal Data

ZERØ Carbon Credits does not sell personal information to third parties.

We may share information with trusted service providers and partners where necessary for business operations, including:
    •    Website hosting providers
    •    IT and cloud infrastructure services
    •    Payment processing providers
    •    Professional advisers (legal, financial or regulatory)
    •    Regulatory authorities where required by law

All third parties are required to maintain appropriate confidentiality and data protection safeguards.

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7. International Data Transfers

In some circumstances, personal information may be processed outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

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8. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to authorised personnel who require it to perform their duties.

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9. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting and regulatory obligations.

Where data is no longer required, it will be securely deleted or anonymised.

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10. Your Rights

Under UK GDPR, you may have the right to:
    •    Access the personal information we hold about you
    •    Request correction of inaccurate or incomplete data
    •    Request erasure of personal data where appropriate
    •    Restrict or object to certain processing activities
    •    Request transfer of personal data to another organisation
    •    Withdraw consent for marketing communications

Requests can be made using the contact details below.

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11. Third-Party Websites

Our website may contain links to third-party websites. ZERØ Carbon Credits is not responsible for the privacy practices of external sites and encourages users to review their respective privacy policies.

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12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. Any updates will be published on our website.

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13. Contact Information

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:

ZERØ Carbon Credits
Email: [Insert Email Address]
Address: [Insert Company Address]

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your personal data has been handled improperly.

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Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow websites to recognise devices and store certain information about user preferences or past actions.

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Types of Cookies We Use

Essential Cookies

These cookies are necessary for the basic operation of our website and cannot be disabled.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website so we can improve performance and usability.

Functionality Cookies

These cookies allow the website to remember user preferences and settings.

Marketing Cookies

These cookies may be used to deliver relevant information about services that may be of interest to you.

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Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect website functionality.

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Website Terms of Use

1. Acceptance of Terms

By accessing or using the ZERØ Carbon Credits website, you agree to comply with these Terms of Use.

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2. Use of Website

The website and its content are provided for general information purposes only and may not constitute professional, financial, environmental or legal advice.

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3. Intellectual Property

All website content, including text, graphics, branding and logos, is the property of ZERØ Carbon Credits unless otherwise stated. Content may not be reproduced without permission.

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4. Limitation of Liability

While we aim to provide accurate information, ZERØ Carbon Credits makes no warranties regarding the completeness or reliability of website content.

To the extent permitted by law, we shall not be liable for any direct or indirect damages arising from the use of this website.

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5. Governing Law

These Terms of Use shall be governed by the laws of England and Wales.